Parenting-Furkids

Cats => Cat Food And Nutrition => Topic started by: Middle Child on March 10, 2015, 04:51:07 PM

Title: Pet360 ripping us off?
Post by: Middle Child on March 10, 2015, 04:51:07 PM
I can't seem to find the thread I was looking for, or maybe it was somewhere else. Stella&Chewy's has been experiencing a major "shortage" of their Freeze dried product because their demand has exceeded their ability to supply, so they say.

Some on line stores seem to be taking advantage of this by charging outrageous prices.  I've had to order other products to replace the S&C while I wait for someone to have it.

I found some at Amazon, but they sent it to my old address, even though I DID make the changes for my new mailing address,  I omitted deleting the old address, and now it's in some forwarding black hole.

A tip from someone sent me to Pet360 where they seemed to have plenty and I ordered a 24 count of the .8 oz servings of the chicken and the duck/goose.

They charged my credit card for the full order, but sent me one tiny .8 oz serving of each.  The reason I thought I had been discussing this here is because I thought it had happened to someone else here, too.  But I guess it wasn't here.

 

I am really REALLY angry.
Title: Re: Pet360 ripping us off?
Post by: Pookie on March 10, 2015, 04:56:24 PM
 :(

What do you need?  My pet food store might carry it, and I could ship it to you while you get things resolved.  I'm stopping there tomorrow to get more of the probiotic I give Pookie.
Title: Re: Pet360 ripping us off?
Post by: Lola on March 10, 2015, 05:25:59 PM
The same thing happened to me.  The corrected order/shipment was the same darn thing... one single serving.  They got it right the 3rd time. 
http://parenting-furkids.com/index.php?topic=2553.msg16979#msg16979
Title: Re: Pet360 ripping us off?
Post by: Lola on March 10, 2015, 05:37:15 PM
BTW I know of another person that also received one serving...just a few months ago.  A year later, they are still making the same mistake over and over again.  Sad. 
Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 10, 2015, 05:52:57 PM
Thank you Lola!  I THOUGHT it was here, LOL! So maybe there is hope, though I am not thrilled with the dates.  They must have real idots working in the warehouse.

Pookie, I use the Chicken, the duck/goose and the turkey, in the .8 oz single serving size.  They usually come in 12 or 24 count cases on line.  I can't use the 12 oz bags, it goes stale too fast and Queen Eva won't eat it. I appreciate your thoughtfulness in looking for me

Currently it's been replaced by Feline Natural chicken and lamb formula, and it seems to be going okay so far, but I know the same thing will happen after the bag has been opened for a few days.

S&C meets all my criteria for a freeze dried raw, including the individual serving size bags. :)
Title: Re: Pet360 ripping us off?
Post by: DeeDee on March 10, 2015, 07:07:54 PM
I think a lot of Pet 360's problems lie in the fact that they've grown too fast. Any time a pet site becomes a business as rapidly as they have, you're going to have problems. When business does that, they have new things going in while they're not completely settling the last thing they started. You really have to have your ducks in a row for things to move that fast, and most businesses don't.

I generally don't do business with places until I've seen how they're going. Or I've done business with the place since they were small years ago, and they already know me and value my continual business enough to be the ones jumping through hoops to keep me happy instead of me trying to jump through hoops for them.

Taking over another already large company doesn't mean that things will remain at the former status quo.
Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 11, 2015, 04:43:12 AM
I have been doing business with National Pet Pharmacy and PFD for years.  Pet360 took them over, Pet360 is not "new".  And now I'd read that they have also accqired onlynaturalpet.com.

 It's as bad as the pet food take overs.  As soon as something small and good is taken over by something large and gross, it is ruined.

I was very disappointed to see that onlynaturalpet is now owned by Pet360. I've been talking to the small privately owned pet supply store in Cooperstown where I get my Rad Cat.  I may be getting the S&C from them in future also.  These places that cant' be bothered to fill orders properly are going to lose not only my business, but my endorsement.
Title: Re: Pet360 ripping us off?
Post by: DeeDee on March 11, 2015, 10:52:34 AM
I have been doing business with National Pet Pharmacy and PFD for years.  Pet360 took them over, Pet360 is not "new".  And now I'd read that they have also accqired onlynaturalpet.com.



I didn't mean that Pet360 was new. I meant their dealing with online sales at this level was new. They took over big businesses, and weren't prepared for it like so many places aren't. No matter what they say in the beginning, they ALWAYS change the old business, and no one is ready for what happens then. Something always goes wonky when you're combining separate entities.

If you look at their timeline, it's a short one: http://www.pet360.com/pet360history  Not even 20 years since 1997, but those are huge business jumps.

And then this happened: https://www.internetretailer.com/2014/09/17/petsmart-pays-handsome-sum-acquire-pet360
Title: Re: Pet360 ripping us off?
Post by: Pookie on March 11, 2015, 11:07:41 AM
My pet food store doesn't carry the S&C cat, and for the dog they only had the larger sizes.  Sorry!   :(
Title: Re: Pet360 ripping us off?--This store says in stock
Post by: DeeDee on March 11, 2015, 02:45:05 PM
It most likely is, because I saw it on the 4th page of results. Most of the time, people stop going that far in searches. I'd recommend calling the places and make sure they have in stock though.

I'll add on to this reply if I find more places:

http://www.1800whiskers.com/List/CAT-FOOD/STELLA-CHEWYS-CAT

http://www.twobostons.com/products/stella-and-chewys-freeze-dried-cat-food_ss8788.htm

https://www.rocketpetz.com/departments/cat-food-70.html

https://www.wholesalepet.com/Vendor/141?ViewStyle=gridView&sortPreference=Relevance&searchTerms=stella+%26+chewy%27s+cat&filters=39%3A3923&filters=40%3A853 <---minimum order one case rather prominent in the page.

http://www.topdogpetshop.com/#!stella-and-chewys-cat-food/c19o5

http://www.k9cuisine.com/c-92-raw-cat-food.aspx

I know isn't the size you want, but a couple of flavors are on sale for $9.99 if anyone else wants it: http://www.petfooddirect.com/cat/food-treats/food?Brand=4334

http://www.thepetsnaturalchoice.com/product-category/cat/cat-food/freeze-dried-food-cat-food/

http://www.canvasbackpets.com/product;cat,286;item,2733;Best-Sellers-Stella-&-Chewys-Freeze-Dried-Raw-Cat-Food-8oz

http://www.petfoodnetwork.com/ProductDetails.asp?ProductCode=186011000687

http://www.rufflifepet.com/cats/stella-chewys-8-oz

http://www.theanimalhouse.net/freeze-dried/stella-chewys-tummy-ticklin-turkey-dinner-for-cats/

http://www.ladyemmaspetcafe.com/shop/stella-chewys-dinner-morsels-9856 <---another wrong size but really inexpensive.

And after 29 pages, I've run out of results.
Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 11, 2015, 04:06:18 PM
Whoo hoo thanks for those Dee.  Problem is, I've got, supposedly sufficient stock coming from two different directions, the frustration is none of it is here yet.  The Amazon order (Gulf Coast Pet Supply) is in forwarding lala land, and you know what happened to my pet360 order.

Sent them a pretty angry e mail though and got this reply back just now:

Thank you for contacting Pet360. I would be more than happy to assist you. I do apologize for the shortage in that shipment. I have reported that issue to the warehouse manager to look into why that was done and to correct the problem. I will send out a new shipment of your entire order. Please allow 1-2 business days in transit. Again I do apologize for that inconvenience. If you have anymore questions or concerns feel free to contact us back.

So we shall see.  But I will keep these other places in mind.

I do have to be careful because I won't use it past the expire date, and I don't go through it quickly, I only use 3 of the 0.8 oz servings a week.
Title: Re: Pet360 ripping us off?
Post by: DeeDee on March 11, 2015, 04:17:21 PM
I hope they get it to you soon! If they keep on having shortages though, in the future, hopefully some on that list will have it. It's not often that someone goes digging as far as I do sometimes.
Title: Re: Pet360 ripping us off?
Post by: Lola on March 11, 2015, 07:57:20 PM
Hope it arrives SOON! 
Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 16, 2015, 04:49:49 PM
This morning I received the "replacement" from Pet360.  It contained only half the original order and of that half, half of THAT is EXPIRED PRODUCT.  the Expired product was shoved into an old S&C 12 count box upside down and taped shut.

The part of the product that was not expired (until July, still not a very good date) was stuffed into a plastic bag, mashed, in other words.

Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 16, 2015, 04:51:01 PM
I sent my complaint not only to Pet360 (requesting a return lable to send it all back) but on to Stella&Chewy's with pictures.
Title: Re: Pet360 ripping us off?
Post by: Lola on March 16, 2015, 04:57:08 PM
Words escape me... 
Title: Re: Pet360 ripping us off?
Post by: Lola on March 16, 2015, 05:07:49 PM
I cancelled my auto-ship(s) a whle ago with PetFoodDirect.  I will be SURE not to buy anything from them (or their other companies)...ever. 
Between my experience, the stories I have heard, and your experience (being the worst)... I am DONE. 
Title: Re: Pet360 ripping us off?
Post by: DeeDee on March 16, 2015, 05:09:10 PM
That's ridiculous, and I'm still going to blame the PetSmart buyout.
Title: Re: Pet360 ripping us off?
Post by: Lola on March 16, 2015, 05:11:04 PM
Making a mistake, the first time, is one thing.  Not correcting the error the second time AND sending EXPIRED food... no excuse.
Title: Re: Pet360 ripping us off?
Post by: Lola on March 16, 2015, 05:15:36 PM
That's ridiculous, and I'm still going to blame the PetSmart buyout.

This sort of thing started happening when the three (Pet360, PetFoodDirect, and the other one ...that won't come to mind at the moment) merged...before the PetSmart buyout. 

Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 16, 2015, 05:29:30 PM
Pet360 now owns PetsMart too?  Along with Petfood Direct and National Pet Pharmacy (that's the other one, I used to order from them a lot, it's where I mostly got my By Nature organics)

I thought I read they now own OnlyNaturalPet.com also? GAAAAAG

I am trying to get my local mom and pop store who gets my Rad Cat in for me to get my S&C too.  So far, her sources remain on "back order". Seems what IS being sent out is piecemeal and old stock, judging by Pet360's screw ups.

My Gulf Coast Pet Supply order still hasn't arrived, still lost in some forwarding lala land.  I can't be TOO angry about that, because even though I KNOW I went in and changed my Amazon address, I omitted to delete the old address, and forgot to check when I ordered it..
Title: Re: Pet360 ripping us off?
Post by: Lola on March 16, 2015, 05:44:41 PM
PetSmart owns them "all" now.
Maybe this article will help to explain...
http://technical.ly/philly/2014/09/03/petsmart-acquires-pet360-ecommerce-jobs/
Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 16, 2015, 05:50:18 PM
Oh, its Patsmart that owns it all.  Oh my gosh.  Well that's that for me.  I will not support Petsmart.

But what about the OnlyNaturalPet? Is that part of it?

Never mind I see it. DARRRRNNNNN ITTTTT
Title: Re: Pet360 ripping us off?
Post by: Lola on March 16, 2015, 05:58:38 PM
I didn't know about OnlyNaturalPet, until recently.  I'm trying not to think about it...
Title: Re: Pet360 ripping us off?
Post by: DeeDee on March 16, 2015, 08:46:29 PM
Oh, its Patsmart that owns it all.  Oh my gosh.

But do you now see what I meant by them growing too much too soon, and in too many directions like BlogPaws, PetMD, and PetStyle on top of their sales warehouses?

https://www.internetretailer.com/2014/09/17/petsmart-pays-handsome-sum-acquire-pet360

Now, do you want to talk about PetSmart having looked into selling? http://fortune.com/2014/08/19/petsmart-sale/

It's just all too much going on for any of those entities to be able to thrive.
Title: Re: Pet360 ripping us off?
Post by: Middle Child on March 17, 2015, 04:52:44 AM
I do not accept these as "excuses" for poor service.  At the level we're talking here it should make no difference.  How hard is it to fill an order at a warehouse properly and send it on.

I have now received communication that they will refund me for the expired product.  They will not refund me for the chicken because it was never sent because it was on back order (though I was never told that) even though they already charged my credit card for the order.  Oh my isn't this fun. 
Title: Re: Pet360 ripping us off?
Post by: DeeDee on March 17, 2015, 09:19:28 AM
I'm not making excuses for them. I'm just pointing out what usually happens when this kind of growth occurs within one entity where they're not holding themselves to only 1 or 2 markets. It's one of those things that, "it is what it is." I've never heard about any takeover that went smoothly when things were already not so great.

Most takeovers would do better if they held off on the layoffs for a year. But they rarely do. Now you're seeing first hand what happens in so many companies all over the world because this one is directly affecting you. When there are takeovers, you can't depend on things to remain at the status quo. Ideally it should, but it rarely does.

PetSmart already sucked, I'm not sure they can get a handle on things in this case without cutting off/consolidating some of the tentacles from what they've taken on from Pet360. It's like Purina and Zukes. Knowing what I do about business, I refuse to believe the spiel that was put out about them remaining the same. So, in that case, I was the one that did the cutting.
Title: Re: Pet360 ripping us off?
Post by: Lola on April 14, 2015, 07:39:05 PM
Did you get your refund?  What about the chicken on back-order?
Title: Re: Pet360 ripping us off?
Post by: Middle Child on April 15, 2015, 04:56:23 AM
Yes they refunded the entire order, I never got the chicken.  S& C sent me a free bag recently, but the problem with the 12 oz bags is I don't go through it fast enough, it gets stale in a few days and Queen Eva won't eat it any more.  I am still looking for cases of the 0.8 oz servings in turkey, chicken and duck.
Title: Re: Pet360 ripping us off?
Post by: Lola on April 15, 2015, 12:51:58 PM
What if you freeze portions of the 12 oz bag?