Author Topic: Pet360 ripping us off?  (Read 3944 times)

Offline Lola

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Re: Pet360 ripping us off?
« Reply #15 on: March 16, 2015, 04:57:08 PM »
Words escape me... 
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Offline Lola

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Re: Pet360 ripping us off?
« Reply #16 on: March 16, 2015, 05:07:49 PM »
I cancelled my auto-ship(s) a whle ago with PetFoodDirect.  I will be SURE not to buy anything from them (or their other companies)...ever. 
Between my experience, the stories I have heard, and your experience (being the worst)... I am DONE. 
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Offline DeeDee

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Re: Pet360 ripping us off?
« Reply #17 on: March 16, 2015, 05:09:10 PM »
That's ridiculous, and I'm still going to blame the PetSmart buyout.
"In order to really enjoy a dog, one doesn't merely try to train him to be semihuman. The point of it is to open oneself to the possibility of becoming partly a dog." Edward Hoagland
"Thorns may hurt you, men desert you, sunlight turn to fog; but you're never friendless ever, if you have a dog."

Offline Lola

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Re: Pet360 ripping us off?
« Reply #18 on: March 16, 2015, 05:11:04 PM »
Making a mistake, the first time, is one thing.  Not correcting the error the second time AND sending EXPIRED food... no excuse.
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Offline Lola

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Re: Pet360 ripping us off?
« Reply #19 on: March 16, 2015, 05:15:36 PM »
That's ridiculous, and I'm still going to blame the PetSmart buyout.

This sort of thing started happening when the three (Pet360, PetFoodDirect, and the other one ...that won't come to mind at the moment) merged...before the PetSmart buyout. 

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Offline Middle Child

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Re: Pet360 ripping us off?
« Reply #20 on: March 16, 2015, 05:29:30 PM »
Pet360 now owns PetsMart too?  Along with Petfood Direct and National Pet Pharmacy (that's the other one, I used to order from them a lot, it's where I mostly got my By Nature organics)

I thought I read they now own OnlyNaturalPet.com also? GAAAAAG

I am trying to get my local mom and pop store who gets my Rad Cat in for me to get my S&C too.  So far, her sources remain on "back order". Seems what IS being sent out is piecemeal and old stock, judging by Pet360's screw ups.

My Gulf Coast Pet Supply order still hasn't arrived, still lost in some forwarding lala land.  I can't be TOO angry about that, because even though I KNOW I went in and changed my Amazon address, I omitted to delete the old address, and forgot to check when I ordered it..

Offline Lola

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Re: Pet360 ripping us off?
« Reply #21 on: March 16, 2015, 05:44:41 PM »
PetSmart owns them "all" now.
Maybe this article will help to explain...
http://technical.ly/philly/2014/09/03/petsmart-acquires-pet360-ecommerce-jobs/
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Offline Middle Child

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Re: Pet360 ripping us off?
« Reply #22 on: March 16, 2015, 05:50:18 PM »
Oh, its Patsmart that owns it all.  Oh my gosh.  Well that's that for me.  I will not support Petsmart.

But what about the OnlyNaturalPet? Is that part of it?

Never mind I see it. DARRRRNNNNN ITTTTT

Offline Lola

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Re: Pet360 ripping us off?
« Reply #23 on: March 16, 2015, 05:58:38 PM »
I didn't know about OnlyNaturalPet, until recently.  I'm trying not to think about it...
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Offline DeeDee

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Re: Pet360 ripping us off?
« Reply #24 on: March 16, 2015, 08:46:29 PM »
Oh, its Patsmart that owns it all.  Oh my gosh.

But do you now see what I meant by them growing too much too soon, and in too many directions like BlogPaws, PetMD, and PetStyle on top of their sales warehouses?

https://www.internetretailer.com/2014/09/17/petsmart-pays-handsome-sum-acquire-pet360

Now, do you want to talk about PetSmart having looked into selling? http://fortune.com/2014/08/19/petsmart-sale/

It's just all too much going on for any of those entities to be able to thrive.
"In order to really enjoy a dog, one doesn't merely try to train him to be semihuman. The point of it is to open oneself to the possibility of becoming partly a dog." Edward Hoagland
"Thorns may hurt you, men desert you, sunlight turn to fog; but you're never friendless ever, if you have a dog."

Offline Middle Child

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Re: Pet360 ripping us off?
« Reply #25 on: March 17, 2015, 04:52:44 AM »
I do not accept these as "excuses" for poor service.  At the level we're talking here it should make no difference.  How hard is it to fill an order at a warehouse properly and send it on.

I have now received communication that they will refund me for the expired product.  They will not refund me for the chicken because it was never sent because it was on back order (though I was never told that) even though they already charged my credit card for the order.  Oh my isn't this fun. 

Offline DeeDee

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Re: Pet360 ripping us off?
« Reply #26 on: March 17, 2015, 09:19:28 AM »
I'm not making excuses for them. I'm just pointing out what usually happens when this kind of growth occurs within one entity where they're not holding themselves to only 1 or 2 markets. It's one of those things that, "it is what it is." I've never heard about any takeover that went smoothly when things were already not so great.

Most takeovers would do better if they held off on the layoffs for a year. But they rarely do. Now you're seeing first hand what happens in so many companies all over the world because this one is directly affecting you. When there are takeovers, you can't depend on things to remain at the status quo. Ideally it should, but it rarely does.

PetSmart already sucked, I'm not sure they can get a handle on things in this case without cutting off/consolidating some of the tentacles from what they've taken on from Pet360. It's like Purina and Zukes. Knowing what I do about business, I refuse to believe the spiel that was put out about them remaining the same. So, in that case, I was the one that did the cutting.
"In order to really enjoy a dog, one doesn't merely try to train him to be semihuman. The point of it is to open oneself to the possibility of becoming partly a dog." Edward Hoagland
"Thorns may hurt you, men desert you, sunlight turn to fog; but you're never friendless ever, if you have a dog."

Offline Lola

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Re: Pet360 ripping us off?
« Reply #27 on: April 14, 2015, 07:39:05 PM »
Did you get your refund?  What about the chicken on back-order?
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Offline Middle Child

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Re: Pet360 ripping us off?
« Reply #28 on: April 15, 2015, 04:56:23 AM »
Yes they refunded the entire order, I never got the chicken.  S& C sent me a free bag recently, but the problem with the 12 oz bags is I don't go through it fast enough, it gets stale in a few days and Queen Eva won't eat it any more.  I am still looking for cases of the 0.8 oz servings in turkey, chicken and duck.

Offline Lola

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Re: Pet360 ripping us off?
« Reply #29 on: April 15, 2015, 12:51:58 PM »
What if you freeze portions of the 12 oz bag? 
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