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Author Topic: Outside Cat Enclosures  (Read 15770 times)

Offline Middle Child

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Re: Outside Cat Enclosures
« Reply #60 on: May 07, 2014, 05:56:00 AM »
Any news?  Remember that we are going to need pictures!

 withoutpictures
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #61 on: May 09, 2014, 03:58:38 PM »
As typical for the company (from my experience and online reviews)...  They tell me order will be here, within 3 to 5 weeks.  At 6 weeks, I contact them...two more weeks.  The two weeks is up tomorrow.  Haven't heard a word.
If anyone else made the exact same product, I would NEVER do business with them. 
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Offline Middle Child

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Re: Outside Cat Enclosures
« Reply #62 on: May 09, 2014, 06:06:17 PM »
I know what you mean. sigh....
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #63 on: May 20, 2014, 07:33:09 PM »
Still no sign, email, or phone call...  Grrrrrr. 

Hope making enclosures isn't their main source of income. 
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Offline Middle Child

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Re: Outside Cat Enclosures
« Reply #64 on: May 22, 2014, 05:11:18 PM »
So frustrating!
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #65 on: June 05, 2014, 06:14:32 PM »
After all the emails and phone calls.. two more weeks, two more weeks... 

3 months still no merchandise.  I filed a chargeback with my credit card company.  I realllllly didn't want to do that.  :( 
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Offline Middle Child

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Re: Outside Cat Enclosures
« Reply #66 on: June 05, 2014, 07:57:56 PM »
Hold on, they already charged you?  I've heard of companies who do this. I think it's illegal.  They charge you and use your money, having no intention of delivering.  They hold onto your money as long as they can, with all kinds of excuses before finally refunding.  You can make a lot of interest on other people's money that way.  I hope this isn't the case with this company, but it sure sounds like it.
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #67 on: June 06, 2014, 06:11:20 PM »
Yes my credit card was charged, when I placed the order.  If this company is doing anything hokey... my credit card company is on to them now! 
I didn't ask the company for a refund.  After all their lies, they didn't deserve that consideration.  Remember this was my second purchase from them.  I should have bought a clue, after the first time.  I gave them the benefit of the doubt.
Slow to ship.  Lost my order.  Forgot my order.  Just be HONEST.  It was the lies that made my blood boil.
After both experiences, and doing a little Googling... this is apparently the way they run their business.  Sooooo, I wanted them to have to pay a fine and have it on their record. 
I am SERIOUSLY bummed.  I wanted the product.  The product is good.  Very well made.  Being able to expand the enclosure, as wanted, was beyond cool.  The company just has no ethics.  The enclosure will have to remain the size that it is. :( 


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Offline Lola

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Re: Outside Cat Enclosures
« Reply #68 on: July 14, 2014, 10:01:33 PM »
Quote
t is technically legal, but it isn't good business!! Most companies only charge when they ship. It is against VISA and MasterCard's regulations for a merchant to bill their cards prior to shipping.

Contrary to what some sources indicate, the Fair Credit Billing Act does not address if it is legal for a company to charge you before shipping the product. Instead, it makes it illegal to not ship within advertised time period (or 30 days if no expected shipping date is mentioned in the agreement). If a merchant says "this item takes 90 days to ship", then they may bill right away and not have a legal problem if they ship before the 90 day window.
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Offline Middle Child

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Re: Outside Cat Enclosures
« Reply #69 on: July 15, 2014, 04:42:29 AM »
What does a "chargeback" mean?  Have you heard anything further?
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #70 on: July 15, 2014, 10:49:47 AM »
My credit card company reversed the charges.  If they did any further investigating (other than the info I provided)... I haven't heard anything.  Haven't heard from the company either.  Too bad, because they could have had a customer for mannnny years.  The enclosure is very easy to expand and add-on to.  Plus, I had a few people VERY interested in their product...after seeing our enclosure.  Not anymore! 
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #71 on: February 26, 2016, 07:52:02 PM »





I am re-posting the above, so you will know what I am yapping about...

To refresh... We wanted to extend the enclosure to go around the corner.  The company we bought the panels from, apparently ran off with thousands of customer dollars.  They are now out of business.  Since we couldn't get more panels, we decided (today) to remove the top half of the panels and add them to the ends.  It is half the height (3 feet tall now), but it goes around the corner of the house now. 

The reason we wanted to make the change... This gives them more options to enjoy the outside.   Longer periods of time during the day and more months out of the year. 
« Last Edit: February 26, 2016, 07:54:16 PM by Lola »
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Offline Middle Child

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Re: Outside Cat Enclosures
« Reply #72 on: February 26, 2016, 08:25:40 PM »
How clever and resourceful!

Well, lets see a picture of the new set up!
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #73 on: February 27, 2016, 08:04:52 AM »
Here is a picture without cats in it.  They will go out, once there is a bit of sun.
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Offline Lola

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Re: Outside Cat Enclosures
« Reply #74 on: February 27, 2016, 08:12:15 AM »
Each panel is 3 foot by 3 foot.  They don't see to mind the height difference being cut in half. 
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